ISSN 2079-8490

Electronic scientific journal "Scientists notes PNU"

Pacific national university

Kubicheck V. V.

QUALITY RATING OF SERVICES OF AIRPORT INFRASTRUCTURE

The article is devoted to the techniques of quality rating of airport’s infrastructure’s services, based on questioning of passengers and guests of the airport, and on studies of separate stages of technological process of airport services by managers on quality. The results of approbation of the offered techniques are given in the article on the example of PJSC “Khabarovsky Airport”.

Keywords: airport’s infrastructure’s services, a technique, quality rating, passengers, timing, gradation method